GPs at Eyam and Bradwell Surgery have returned to carrying out routine face-to-face appointments. When you contact the surgery you will be asked if you prefer a face-to-face appointment or telephone call in addition to which surgery you prefer to be seen at.

The use of face masks for both staff and patients is now personal preference in line with NHSE guidelines. The clinicians you see may well continue to wear face masks along with other items of PPE and we expect you to respect that choice.

The Nursing Team carries out: annual reviews for patients with long-term conditions; INR appointments, BP checks requested by the doctors and blood tests. Currently, the reception team contact you when your review is due year. We are however changing the way we manage your reviews. Gradually over the next couple of years we will be moving to a system that will mean your blood tests, medication reviews, condition reviews are all carried out during your birth month, hopefully reducing the need for most patients to be seen multiple times throughout the year. Of course, it also means you can contact us as your birthday approaches to book your appointments without the need to wait for a letter or text message.

How to Request an Appointment

You can request an appointment in the following ways:

All consultations are appointments only.

Each appointment will be 10 minutes long unless it is explained to the patient that they will have a reduced time with the Doctor as there are no appointments available and they are being “fitted in”.

Emergency appointments will be available throughout each session and will be 10 minutes long.

Late evening and early morning appointments are available for people who cannot make normal surgery times.

Phone Calls

There are designated appointments available in the morning and afternoons with our doctors and nurses. We will give you an approximate time window in which they should call you back, but, please be aware sometimes medical situations occur, which must be dealt with before telephone consultations can be made.

Please note your designated clinician will only try and call you twice. Ensure you give the receptionist the most appropriate telephone number the clinician should contact you on.

Late arrival for Appointments

Please be on time for your appointment. Surgeries are usually fully booked, we will try to fit you in during the session however it may be necessary for you to wait until the end of the surgery. It may also be necessary to make a new appointment on a different day.

Cancelling appointments

If you are unable to keep an appointment please let us know as soon as possible – this may enable someone else to be seen.